FAQ

WHAT DO WE DO?

City Fresh Delivery is a fresh produce provider who provide nation-wide delivery service to home, office and restaurants. We deliver year round the healthy and delicious fruits right to your door!


HOW DOES THE SERVICE WORK?

We currently deliver fresh fruits to the entire Thailand, and offer free shipping for the total purchase of more than 1,000THB per order for Bangkok and some metropolitan areas. For upcountry, free shipping is for a total purchase of more than 5,000THB per order. Every Thursday a weekly catalog will be updated on our website, facebook page and Line account @cityfresh.


HOW IS MY ORDER PACKED AND DELIVERED?

Your fruits will be packed in a protective and safe packaging and delivered via selected means of transportation. For some sensitive items, we also put in some reusable cool gel packs to maintain the fruit quality.


DELIVERY SCHEDULE

We currently deliver our fruits everyday. For Bangkok and some metropolitan areas, if the order is paid and confirmed within 10 AM, the order will be delivered within the day. If the order is paid and confirmed between 10 AM – 3 PM, it will be delivered within 12PM the next day. And if the order is paid and confirmed after 3 PM, We will deliver within the next day in the afternoon. In case of upcountry area, your order will arrive at the destination within the next 1-2 working days after confirmed and paid.


WHAT IF I NEED TO SKIP A DELIVERY?

Not a problem! You can manage your delivery date by contact us via Line account @cityfresh or call 095-764-9193.


DO YOU SERVICE CORPORATE ACCOUNTS?

Yes, for large corporate accounts please contact us via Line account @cityfresh or call 095-764-9193, we are able to set up delivery for large corporate orders, and offer bulk rates.


WHAT IF THERE IS SOMETHING NOT RIGHT IN MY ORDER?

If you are not happy with our fruits, please contact us within 24 hours after received the items via Line account @cityfresh or call 095-764-9193 and we will make an exchange or refund for you as soon as possible.


HOW DO I MAINTAIN THE FRESHNESS OF MY PRODUCE?

To get the most out of your produce, see product description for the storage tips of each product in product details page on our website.